Fraktpolicy
Delivery Policy
Last updated: June 20, 2026
Thank you for shopping at OnlineShopMarket. This Delivery Policy explains how we process, ship, and deliver your orders worldwide.
Shipping Coverage
We ship worldwide. All orders are delivered via Air Mail or Express Courier, depending on the shipping option you select at checkout.
Some remote regions or countries subject to shipping restrictions may not be serviceable. If we cannot deliver to your address, we will notify you and issue a full refund.
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed the next business day.
During peak seasons (holidays, major sales), processing may take up to 5 business days.
You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Estimated Delivery Times
| Shipping Method | Estimated Delivery Time | Tracking |
|---|---|---|
| Air Mail (Standard) | 7–20 business days | Yes |
| Express Courier | 3–7 business days | Yes |
Delivery times are estimates and begin from the date of dispatch, not the order date. Actual delivery may vary due to customs clearance, weather, carrier delays, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your destination, package weight, and chosen shipping method. Any applicable free-shipping thresholds or promotions will be shown at checkout.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the buyer's responsibility and are not included in the item price or shipping cost. Please check with your local customs office for details before ordering.
Order Tracking
Once your order ships, you will receive a tracking number by email. You can track your package via the carrier's website or our order tracking page. Please allow 2–5 days for tracking information to become active.
Delivery Issues
Delayed packages; If your order has not arrived within the estimated timeframe, please allow a few extra days before contacting us — international shipments occasionally experience customs delays.
Lost packages; If your package has not arrived within 45 business days (Air Mail) or 15 business days (Express) of dispatch, contact us and we will investigate with the carrier. Confirmed lost packages will be reshipped or fully refunded.
Damaged packages; If your order arrives damaged, contact us within 48 hours of delivery with photos of the package and contents, and we will arrange a replacement or refund.
Incorrect address; Please ensure your shipping address is complete and correct at checkout. We are not responsible for packages delivered to an incorrectly provided address. If a package is returned to us due to an address error, reshipping costs are the buyer's responsibility.
Failed delivery / unclaimed packages; If a package is returned because it was unclaimed or delivery was refused, we can reship (at the buyer's cost) or refund the order excluding original shipping costs.
Order Changes & Cancellations
You may change or cancel your order before it ships by contacting us as soon as possible. Once an order has been dispatched, it cannot be changed or cancelled — please refer to our Return Policy instead.
Contact Us
For any delivery-related questions, contact our support team:
Email: support@onlineshopmarket.com
Response time: Within 1–2 business days